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Account Deletion Request

At HealthCart, we respect your right to manage your personal data. If you wish to delete your HealthCart account and all associated personal information, you can do so through the steps outlined below.

Option 1: In-App Deletion (Recommended)

The fastest way to delete your account is directly through the HealthCart application.

  1. Open the HealthCart application and ensure you are logged in.
  2. Navigate to your Profile or Settings screen.
  3. Scroll down and tap on Delete Account.
  4. A confirmation dialog will appear. Confirm that you want to permanently delete your account and all associated data.
  5. Your account will be immediately queued for deletion and you will be logged out.

Option 2: Email Request

If you no longer have access to the app, you can request account deletion by emailing our support team.

  • Send an email to healthcart@carelysis.tech from the email address associated with your HealthCart account.
  • Subject line: Account Deletion Request
  • Include your username (if known) and a brief statement requesting permanent deletion.

Note: We may require up to 14 days to fully process manual email deletion requests to ensure all backup databases are purged.

What happens when your account is deleted?

  • Your profile information, scanned history, and custom plans will be permanently deleted.
  • This action is irreversible. Once deleted, your account cannot be restored.
  • Some strictly anonymized usage data may be retained for analytics purposes, which cannot be traced back to you.